Shipping Policy

Shipping Policy

At My Miniature, we take special care while preparing, packing and delivering your order safely.

Our products include personalized 3D miniatures, handcrafted products, custom models and ready-to-order products. Because of this, processing and dispatch timelines may vary depending on the type of product ordered.

Shipping Locations

We currently deliver across India from Jaipur, Rajasthan.

Delivery availability is subject to courier serviceability at the customer's PIN code.

Order Processing Time

Processing time depends on the type of product ordered.

• Personalized / Custom Miniatures: These products are specially made for each customer. Production may include photo preparation, 3D modelling, approval, 3D printing, finishing and hand painting.
• Ready-to-Ship Products: Ready products are generally processed within 1–2 business days after confirmation.

For personalized products, the estimated production or dispatch timeline will be communicated during the order process.

Delivery Time

Once your order has been dispatched, delivery usually takes approximately 3–7 business days, depending on your location and courier serviceability.

Remote locations may require additional delivery time.

Delivery timelines may also be affected due to weather, festivals, public holidays, courier delays, transportation issues or other circumstances beyond our reasonable control.

Shipping Charges

• Applicable shipping charges will be displayed or communicated before the order is confirmed.
• Free shipping may be available on selected products, prepaid orders or promotional offers where specifically mentioned.
• COD or any additional delivery-related charges, where applicable, will be shown before order confirmation.

Order Tracking

Once your order has been shipped, tracking information may be shared through WhatsApp, SMS or email.

Customers may also use the order tracking option available on the My Miniature website.

Packaging

Every order is packed carefully to reduce the risk of damage during transportation.

Extra care is taken while packing custom 3D miniatures, idols, statues, custom models and other fragile products.

Delayed or Undelivered Orders

If your shipment is delayed or has not been delivered within the expected timeframe, please contact My Miniature.

We will assist you and, where required, coordinate with the courier partner regarding the shipment.

Incorrect or Incomplete Address

Customers are responsible for providing the correct recipient name, contact number, complete delivery address, landmark, city, state and PIN code when placing an order.

My Miniature cannot be held responsible for delivery delays, failed delivery attempts or returned shipments caused by incorrect or incomplete details provided by the customer.

Delivery Inspection & Damaged Packages

We recommend inspecting the outer package at the time of delivery.

If there is a damaged-product concern, please keep the original packaging and contact us as soon as possible with relevant photos and an unboxing video, wherever applicable.